Training & Certification

Business Process Management Training

Business Process Management Professional Certificate Program

Complete 40 hours of coursework (3 courses, 5 days) to earn your business process management professional certificate and gain the practical tools and background required to work on a BPM team.

Business Process Management Advanced Professional
Certificate Program

Complete 40 hours of coursework (2 courses, 5 days) to earn your business process management advanced professional certificate and gain the practical tools and background required to lead a team of business process change professionals.

Business Architecture Certificate Program

Complete 24 hours of coursework (1 course, 3 days) to earn your business architecture certificate and gain the skills necessary to plan and design enterprise-level architectures across multiple domains including process, information, capabilities, performance measurement and governance programs and systems.

Business Process Management Certificates

The Business Process Management (BPM) Certificate Programs are exciting, innovative programs designed to prepare industry leaders for tomorrow’s economy. These programs are designed to assist business leaders, managers and practitioners in the planning, architecting, designing, measurement, management and governance of an organization’s business processes and its business architecture.

Students may enroll in individual courses and are not required to enroll in a certificate program; however, some courses are prerequisites for other course in the Curriculum.

Course descriptions can be found below. Contact us for more details.

Business Process Management Professional Certificate

Required Courses

CodeCourse Title
MDP260Principles of Business Process Management (1 day)
Note:  This course is a prerequisite for all courses in the BPM Curriculum
MDP262AIntroduction to Business Process Modeling, Analysis and Design (3 days)
Note:  MDP260 is a prerequisite for this course
MDP178Information Gathering and Facilitation for Business Processes (1 day)
Note:  MDP260 is a prequisite for this course

Business Process Management Advanced Professional Certificate

Required Courses

CodeCourse Title
MDP183Advanced Techniques for Business Process Modeling, Analysis and Design (3 days)
Note: MDP260 and MDP262A are prerequisites for this course
MDP263Managing a Business Process Project (2 days)
Note:  MDP260 and MDP262A are prerequisites for this course

Business Process Management Enterprise Certificate

Required Courses

CodeCourse Title
MDP261AArchitecting a Process-Centric Organization
Note: MDP260 and MDP262A are required prerequisites for this course
MDP342Managing a Process-Centric Organization
MDP343Strategies for Managing Human Change

Business Process Management Professional Certificate

101 – Principles of Business Process Management (1 day)

Course description
This course is the foundation for all courses in the Business Process Management curriculum and is required for BPTRENDS BPM Professional certification. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and methodology for planning, monitoring, measuring, and managing your company’s business process performance.

Who should attend
This Introduction to BPM is a must for everyone interested in business process improvement. It’s designed for business managers, business analysts and practitioners involved in process-based change and the automation of process solutions. This course is the foundation for all other courses in the BPTRENDS BPM curriculum. It establishes a methodology, a common language and a baseline for all other courses in the curriculum.

What you will achieve

  • Understand the value and benefits of business process management
  • Understand the principles of business process management and how to apply them
  • Understand BPM best practices and methodologies
  • Understand the respective roles of relationship management, process architecture, process analysis, system design, and organization design – and how to make them work together.
  • Understand basic BPM management and measurement techniques.

What you will learn

  • How to align your corporate strategy with a well-designed business architecture
  • How to integrate your business process architecture with human performance and IT implementation plans.
  • The key considerations of a process-based approach to business process change management
  • The strategic, tactical, and operational considerations in a comprehensive BPM framework
  • How to plan for cross-organization acceptance and implementation

102 – Introduction to Business Process Modeling, Analysis & Design

Course description
This course provides a foundation for the skills and techniques required to design new processes or to redesign and improve existing processes. This course focuses on identifying opportunities for process analysis, modeling and design techniques and tools required to improve performance. Participants will learn to scope value chains, value streams, and detailed processes and to, describe specific processes using graphical models to document their characteristics. Participants will learn measurement techniques to define and evaluate outcomes. Guidelines are provided for establishing modeling standards and selecting simple tools. The course is organized around a universally applicable case study that will be developed by attendees working in teams. The approach is hands-on and business oriented and attendees will be able to immediately apply what they learn within their own organization.

Who should attend
This course is designed for business analysts and process practitioners and provides a comprehensive introduction to the skills and techniques used in analyzing business processes and redesigning or improving processes. This Analysis and Design course is a must for business and IT architects, analysts and designers involved in process-managed organizations, process-based change, and the automation of process solutions. TQM, Lean and Six Sigma team members, requirements specialists, project managers, HR competency professionals and change agents. All will all benefit from the knowledge and skill acquired.

What you will achieve

  • Understand the principles and benefits of proven process analysis and design techniques
  • Understand how to identify opportunities for improving business process performance
  • Understand the roles and responsibilities of the people in the process and the change project
  • Understand how to validate solutions and gain buy-in from management and staff
  • Understand how to develop a common language for describing business processes

What you will learn

  • How to appropriately define a business process project scope
  • How to select and apply the proper tools and techniques to model, analyze, manage, measure, and improve processes
  • How to develop and apply re-usable process documentation templates
  • How to apply creative thinking approaches and innovative design techniques for process improvement
  • How to develop critical measures for evaluating business process performance
  • How to develop and apply testing, and validating methods to new process designs

103 – Information Gathering and Facilitation for Business Processes

Course description
This course provides practical training to ensure that trustworthy input for process analysis and design is gathered in either one-on-one interviews with process stakeholders or in facilitated group settings. Techniques for generating innovative business process solutions in creative sessions will also be addressed. These techniques will allow the participant to deliver better solutions based on consensus and commitment from stakeholders. This course will answer the Who, What, When, Where, Why and How of effective Business Process information collection, creation and validation. It will cover the essential components, the benefits of the various approaches, how to select the right participants and how to prepare for, run and follow up a session. The roles, skills and techniques of the interviewer, facilitator and scribe will be defined, and the course will provide practice for all participants through the use of a sample scenario and role play.

Who should attend
This class is designed for Business Analysis professionals responsible for gathering and documenting information about an organization’s business processes. Process Project Managers responsible for coordinating process improvement solutions will learn what to expect from and how to plan for process sessions. Information and Business Professionals who have process team-member and facilitator responsibilities will learn when to participate and when to facilitate. IS and Business Professionals participating as subject experts in interviews and in a Facilitated session will be better equipped to contribute. Experienced facilitators will learn the differences among types of process facilitation and other types of facilitated group sessions.

What you will achieve

  • Understand why information gathering and facilitation for process projects is different
  • Understand what questions to ask in order to reduce process analysis and design risk
  • Understand when to interview and when to run facilitated session.
  • Understand the different styles of workshop participants.
  • Understand the range of creative approaches that turn conflict into consensus for process assessment and design.
  • Understand who should and should not play which roles

What you will learn

  • How to build a good interview checklist and workshop agenda
  • How to conduct interviews and facilitated sessions designed to gain trusted information about processes.
  • How to gain consensus among competing and conflicting stakeholders.
  • Facilitator skills and techniques to successfully run a Facilitated Session within a process driven framework.
  • How to implement the concepts of process oriented facilitated sessions successfully in your organization

Business Process Management Advanced Professional Certificate

201 – Advanced Techniques for Modeling, Analysis and Design

Course description
This course builds upon the methods and techniques introduced in the Professional Curriculum courses covering Analysis and Design of Business Processes. It provides an in-depth opportunity to examine more sophisticated ways of analyzing current processes to determine their real problems and their causes. Concepts such as value-added analysis, alternate forms of root cause analysis and methods designed to increase quality and reduce variation, such as Six-Sigma, will be examined. Techniques for reduction of cost and waste, such as Lean, will be examined, along with more comprehensive methods of measurement, such as Activity-Based Costing and Balanced Scorecard analysis. Various existing and new modeling notations and the use of reference frameworks will be compared and contrasted. A variety of Innovation approaches for new process design will be introduced, as well as design validation and testing methods. The class will provide hands-on workshops in a variety of approaches organizations can apply to the implementation of successful process improvement.

Who should attend
This class is designed for business, process and systems analysts, designers and architects with process project experience who are interested in improving their knowledge, understanding and skills to be able to solve more challenging process problems. This session is intended for individuals who have participated in process improvement projects and wish to expand their knowledge and capabilities. It is designed for people who have had previous training in business process management.

What you will achieve

  • Understand a complete set of advanced process analysis techniques and when to use them
  • Understand various ways of measuring process performance.
  • Understand popular techniques for improvement of processes and activities such as Lean and Six Sigma.
  • Understand creative thinking techniques for process redesign.
  • Understand methods for validation of process solutions

What you will learn

  • How to determine when to apply more advanced analysis techniques over traditional approaches
  • How to use more advanced analytical approaches
  • How to model using different notations
  • How to test your proposed process designs before they are built

Business Architecture Professional Certificate

301 – Practical Business Architecture (3 days)

Course description
This course covers the breadth of Business Architecture methods and required skills. It features the full range of Business Architecture practices and models. It is the logical next step in Certification for Process and Business Analysis Professionals who wish to continue their advancement to tackle broader issue of organizational improvement and career advancement. For organizations conducting transformation efforts such as digitalization or major IT renewal the knowledge of how to do this is an essential part of your change efforts. Anything that will affect multiple parts of the business and how they interact requires the effort and knowledge of a Business Architecture Practice. It covers external stakeholders, business strategy, business process architecture, information concepts, business capabilities, performance scorecards, frameworks, and prioritization of change through heatmaps and more It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization with strong alignment throughout. The course introduces a systematic approach and methodology for planning, monitoring, measuring, and managing your company’s business process performance.

Who should attend
Practical Business Architecture is a must for everyone interested in connecting the various aspects of business change. It’s designed for business and process analysts, business and enterprise architects change leaders and anyone involved in multi-dimensional change. It establishes a methodology and a common language for all strategic change professionals.

What you will achieve

  • Understand the reasons why business architecture is essential for organizations about to undergo complex change
  • Understand the individual aspects of business architecture (strategy, process, data, capabilities and more)
  • Understand business architecture best practices and methodologies
  • Understand the respective roles of the various professional competencies and how they will work together
  • Be able to communicate the value proposition of an integrated approach

What you will learn

  • How to make the various components work together to optimize investment in change
  • How to align your corporate strategy with a well-designed business architecture
  • How to make the smartest prioritizations for changes and build optimum change plans
  • How to leverage your business process architecture to optimize all other change efforts.
  • How to build a base architecture that can be evolved over years
  • How to assure cross-organization acceptance and implementation

Contact us for more details.

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