The Process of Working with People: Person-to-Person Business Process Management
In this article, Howard Smith and Peter Fingar discuss the development of processes that involve interactions between people, either employee to employee interactions, or interactions between employees and customers or suppliers. In all of these cases, process improvement means structuring these people-to-people interactions so they are more efficient and productive. Smith and Fingar suggest that modeling based on human intentions can help.
Howard Smith
Howard Smith is the author of Business Process Management: The Third Wave. Now retired from his role as CTO at Computer Sciences Corporation (DXC), he created Southbeach Notation with his colleague Mark Burnett. The notation was later implemented by micro ISV Southbeach Solutions, a UK company. He is currently exploring the potential of LLMs for problem-solving and innovation and is the author of the ‘In Conversation with GPT’ series of (10) books, available via Amazon worldwide.
Howard can be reached at smithhn@gmail.com, on Twitter @sbnotation or via LinkedIn
Latest posts by Howard Smith (see all)
- Southbeach Modeller + AI = Superpowers! – April 9, 2024
- Southbeach Notation: Its Semantics and Case Study – February 3, 2020
- Software Robots for Process Automation: Fudge or a Strategic Solution? – June 1, 2015
- Thinking Processes, Capabilities and Services What’s in a Word? – October 6, 2014
- The Elements of Southbeach Notation 0.9 – June 7, 2011
