Practical Process: Are You Being Served?

Practical Process: Are You Being Served?
Recently, Roger Tregear has been engaged in several discussions involving the term “service,” all of which add up to a wide range of views on what a service might be and what we should do about it. Does a service architecture replace a process architecture or is it the same thing? Roger argues that, from his perspective as a process advocate, “service” is another term for the concept of “value” that is delivered by a process. We hope you’ll weigh in on the issue.

Roger Tregear

Roger Tregear

As the Principal Advisor with TregearBPM (www.tregearbpm.com), Roger Tregear delivers BPM courses and consulting assignments around the world. Roger spends his working life talking, consulting, thinking, and writing about analysis, improvement, innovation, and management of business processes. His work with clients is in organizational performance improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He helps small and large organizations understand the potential, and realize the practical benefits, of process-based management. Roger is the author of the book Reimagining Management. Contact Roger on +61 (0)419 220 280 or at roger@tregearbpm.com.
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