March 2021

This month, we at BPTrends are delighted to offer content we hope you will find both interesting and informative. Paul offers his predictions for BPM in 2021, Roger Burlton provides a 2 Part Column on Measuring Performance, and Keith focuses on measuring outcomes. Two timely articles by Lewis Robinson and Mark McGregor, both frequent and valued contributors to our pages, round out our content for March.

As always, let us know what you think. We want to hear from you.

Carolyn Potts
Managing Editor 

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