The ultimate goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth, productivity, or any other goal, organizations implement process management to improve something.
This infographic looks at trends in organizations’ process improvement efforts and pinpoints improvement opportunities to increase the efficacy of their efforts.
APQC is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. www.apqc.org
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