Smita Sharma

Smita Sharma

  • BPM: Doing it Right

    BPM: Doing it RightIn her experience as a Business Process Management consultant, Smita Sharma has encountered many BPM initiatives gone awry, because they are undertaken from an IT perspective and ultimately become just another IT application. The solution, she maintains, is a paradigm shift in which BPM is embedded in the organization’s culture. For a…