Phil Samuel

Phil Samuel

  • BPM and Six Sigma: Innovation behind the Scenes

    BPM and Six Sigma: Innovation behind the ScenesThis month, Dr. Phil Samuel is David Silverstein’s guest author. In his Column, Dr. Samuel proposes to expand the current discourse on the synergy between BPM and Lean Six Sigma beyond entitlement performance to include innovation approaches which create new value through creativity and redesign.