Christine Dicken

Christine Dicken

  • Business Process Architecture – One Company’s Journey in Adoption

    Business Process Architecture – One Company’s Journey in AdoptionIn this engaging Article, Christine Dicken and Scott Archibald recount their experience as members of a Center for Process Excellence at Arizona Public Service. Charged with the responsibility to review best practices, they discovered that a Business Process Architecture (BPA) would be the best vehicle for showing…

  • Business Change Through Process

    Business Change Through Process While working through a recent consulting engagement, Christine Dicken and her colleagues came upon issues that create “pain points” in implementing business processes. Here she recounts that experience and discusses the four primary sources of pain that invariably arise during the implementation of a business process improvement project.

  • A Case Study for Process Roadmaps: The Gap between Process and End Users

    A Case Study for Process Roadmaps: The Gap between Process and End Users Christine Dicken and Julius Spain examine the problems their organization encountered in implementing process initiatives, and describe the solution they developed to overcome the gap between the development of the processes, and implementation of the processes by end users.