Charles Betz

Charles Betz

  • Ongoing Confusion of Process and Function

    Ongoing Confusion of Process and FunctionCharles Betz notes that IT management is strongly influenced by the major process frameworks such as ITIL®, COBIT®, and CMMI®. He argues, however, that these frameworks are inconsistent with significant tenets of Business Process Management thinking. In this Article, he demonstrates the inconsistencies, discusses the implications and consequences of employing…