Celia Wolf


  • Once More: What is BPM?

    & Paul HarmonOnce More: What is BPM? Given lots of recent discussion about what BPM is, or ought to be, we have decided to take another crack at it. It’s important, after all, to establish a context and a boundary for our BPM discussions.

  • Business Processes and Patent Law

    Business Processes and Patent Law After reading a recent article in the New York Times titled “Justices Weigh Issue of Patenting Business Methods,” Celia Wolf, CEO and Publisher of BPTrends, was inspired to consider how decisions by the US Patent Office impact business processes and software. Read her Article to learn what “a business method…

  • EFQM

    EFQM In this Technical Brief, Celia Wolf provides a brief description of the European Foundation for Quality Management and its EFQM Excellence Model, widely used for audits and benchmarking in Europe.

  • The Six Sigma Market

    The Six Sigma Market In this short piece, Celia Wolf and Paul Harmon offer an overview of the technologies being used by practitioners in the current Lean Six Sigma market, and then do some calculations and conclude that today’s Six Sigma consultancies are earning around $200 million a year, and growing steadily.

  • ITIL

    ITIL Celia Wolf has been looking at a number of business process frameworks. In this short technical brief, she describes how a UK standard, the IT Infrastructure Library (ITIL) is rapidly becoming an international, de facto standard for companies that want to define and improve IT Service Management processes.

  • Institute for Process Management – A New Research Initiative

    Institute for Process Management – A New Research InitiativeThis BPTrends Advisor reports on the activities of the new Institute for Process Management at Babson College.

  • Technical Brief: Value Chains and Business Processes

    Technical Brief: Value Chains and Business Processes Celia Wolf provides us with a technical overview of how value chains relate to business processes.

  • Tech Brief: General Motors’ Process Information Officers

    Tech Brief: General Motors’ Process Information Officers Celia Wolf provides a brief description of how General Motors has organized its IT group to create a strong role for process managers.

  • The TeleManagement Forum’s NGOSS Framework

    The TeleManagement Forum’s NGOSS Framework Celia Wolf provides a brief description of how the TeleManagement Forum is extending its eTOM and NGOSS telecom buisness process models and where they hope to go next.

  • SCOR 6.0

    SCOR 6.0 Celia Wolf provides a brief description of how the latest release of the Supply Chain Council’s SCOR model, SCOR 6.0, has been extended to support a retail delivery process.