A current state assessment helps an organization understand where it is before planning its future state and know what resources it needs to progress. Assessing the current state provides a baseline for process improvements and performance management, while also encouraging employees to think in process terms.
This infographic explores key considerations for three main approaches to current state assessments: surveys, interviews, and workshops.
APQC is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. www.apqc.org
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