BPTrends recruits contributors and authors with expertise on a broad range of topics relating to business process management, including, but not limited to, sales and marketing processes, supply chain processes, human performance and cultural change processes, management and measurement techniques, business architecture and process analysis and redesign methodologies, and IT and automation. We are proud of our authors and grateful to them for their contributions to making BPTrends the most valued and trusted source of information on BPM.