December 2021

  • Frameworks: Process Tackling Productivity Issues

    APQC recently conducted a survey focused on services and learning to better understand current productivity challenges for knowledge workers and the roles process and knowledge management play in personal productivity. In her Column, Holly Lyke-Ho-Gland, Principal Research Lead at APQC, discusses the results of the survey.

  • Business Rules Solutions: What is Data Science, Really?

    Ron Ross’s Column is a must-read this month. After attending a conference on data analytics where the term “data science” was “sprinkled generously throughout” the conference, he explores the confusion over the many words and phrases used to define data analytics.

  • Deming, IT, and BPM IDEF0 Diagrams

    As process emerges as a unified field and practitioners become familiar with the practices of other groups of process practitioners, we will find that we have developed a wide variety of techniques to achieve similar purposes and we will benefit from the different uses that different groups have derived from similar approaches.

  • Harmon on BPM: Service Processes

    Systematic business process analysis and design began in the US at the beginning of the 20th century and was focused on the manufacturing process. In his Column this month, Paul suggests that at this point, we are all focused on service processes and learning more about how to help customers have good experiences. Read to…

  • Steps Toward a Discipline for Process Managers

    Processes–not departments–describe how an organization creates value. You only get what you measure. If you don’t measure value chains and their subsidiary processes, you don’t achieve consistent results. And, finally, someone has to responsible for achieving results if you are to get them.

  • December 2021

    In the midst of your holiday activities, please take time out from your busy schedule and read the Articles and Columns in this month’s Update. I hope you will find the information presented here of value to you in your daily work. Please continue to give us your comments and thoughts on topics for future…