May 2021

  • June 2021

    This month our authors provide interesting insights on topics that will enhance your knowledge of BPM. Paul Harmon offers some compelling thoughts on the digital transformation taking place in organizations. The Articles include a discussion of AI and its benefits. I hope that whether you are working at home under quarantine.or you’ve been released, that…

  • Practical Process: A New As Is–Making Process Improvement Real

    Roger Tregear states at the beginning of his Column that “The purpose of a successful Process Improvement Project (PIP) is to create, not a To Be, but a new As Is.” The work is not done until the change projects are completed, and the benefits have been delivered. Without delivered, proven, valued business benefits the…

  • What is CRM and Why Should Your Business Be Using It?

    Lewis Robinson, a frequent contributor to our pages, is a CRM (customer relationship management) enthusiast. Take a look at just some of the ways he believes CRM can transform your business.

  • 10 Ways AI is Transforming BPM

    Anthony Lysak , CEO of Scanteam/Pro, tells how AI is transforming business operations. Although we’re still waiting to see business operations make the best use of AI, Anthony details current successful applications with hopes of many more in the future.

  • Frameworks: Making Steady Progress in Organizational Agility

    The stress of this past year has necessitated that businesses apply a quick triage to problems that emerge and adapt to an uncertain environment. In her Column, Holly Lyke Ho-Gland presents the results of an APQC survey exploring strategic planning practices and organizational agility. You’ll want to read the results of the survey and Holly’s…

  • Harmon on BPM: Digital Birding

    Paul uses his considerable birding experience and the fact that birding apps are going digital to discuss the fact that companies are increasing their digital operations and more often than not begin with a struggle to understand their resources and break old habits. Once that step is completed, things prove to be much easier and…

  • The Agile Practitioner: The Daily Stand Up

    While preparing for the upcoming IRM UK Business Change & Transformation Conference, Tom Bellinson spoke with some people around his organization about an agile practice called the daily stand-up. What, you may wonder is the daily stand-up? Some new exercise? You better read inside to find out.

  • Super Users in Action: Top-down Channel

    Laila Mara Pesoa continues her discussion of the Super User’s responsibilities—this month addressing his/her determination of how best to disseminate to the team information about changes management intends to make. What are the most suitable format and strategy to facilitate the greatest acceptance by the workers who will be faced with the change?

  • Harmon on BPM: Identifying What Makes a Difference

    Paul identifies one of the great debates in the world of process improvement as relating to focus is whether one should seek to make modest improvements or seek to identify and work on major improvements. Let us know what you consider the best use of your time these days.