June 2017

  • Let your customers crawl up the steps

    Vanilla Air (a low-fare subsidiary of Nippon Airlines) has just challenged United for the title of Worst Airline Provider.   Vanilla air initially explained to Mr. Hideto Kijima, who uses a wheelchair, that he couldn’t board their plane on the island of Amami, because they lacked a way to raise his wheelchair.  They explained that…

  • Malls Will Disapear?

    There have been several stories in the press this week about how malls are doomed to disappear.  It’s a sign of the continual spread of the waves caused by Amazon.com  It began with the retail book industry.  Amazon offered to sell books online.  You went to www.amazon.com and chose your book and Amazon rushed it to…

  • A Great Work Culture Demands More than Fixing Bad Processes

    In her role as a process management consultant, Sasha Aganova and her team are often called in to sort out the “bad processes.” After closely examining the root causes of the problems, they have found several main types of real issues that obtain in most instances. In this Article, Sasha defines them and discusses the…

  • Human Processes: A Kiss from the Military

    In this Column, Keith describes a little known but widely used approach to EA that emerges from the military called NAF (Nato architecture framework). Keith thinks of this framework as a way to keep it simple stupid (kiss). Read his Column for details.

  • Dealing with Process Variations

    While process improvement initiatives can vary greatly from business to business, they share at least one thing in common: the challenge of managing process variations. Ivan Selselj, CEO of Promapp, offers strategies for dealing with those challenges.

  • Performance Architecture: Design for Successful Aging

    Roger Addison and Carol Haig discuss a topic that is becoming increasingly important in this era—the challenges of aging. They examine the challenges by looking at four categories as they pertain to the elderly—Architecture, Mobility, Technology and Community Engagement. Whether you’re confronting the challenges yourself or for loved ones, you will find the discussion useful.

  • June 2017

    Dear BPTrends Member: The variety of topics presented in this month’s Update range from robotic process automation (RPA) to a design for successful aging. We hope you will attend Paul Harmon’s upcoming seminar, The World of Business Transformation on July 25, 2017, 1PM EST and 4PM PCT. Be Sure to sign up. Again, I am…

  • Harmon on BPM: Robotic Process Automation Comes of Age

    The need for Robotic Process Automation occurs when employees routinely need to work with two or more existing applications and transfer data between them. Read Paul’s Column on why RPA is increasingly becoming a solution to consider.

  • Brainstorming Across Multiple Locations

    Gina Abudi discusses techniques for successfully brainstorming across multiple locations.