October 2009

  • Service Oriented Architecture for E-Governance

    by

    Gopala Behara

    Service Oriented Architecture for E-Governance Recognizing the challenges of effective e-governance, Gopala Krishna Behara, Vishnu Vardhan Varre and Madhusudhana Rao argue that SOA, properly implemented, can enhance the delivery of government services. The authors offer a step by step roadmap to successful execution of Service Oriented E-Governance.

  • Innovation: Customer Experience – The Marriage of Marketing and Business Process

    by

    Victor Howard

    Innovation: Customer Experience – The Marriage of Marketing and Business ProcessAside from being highly successful online retailers, what do Amazon.com, Land’s End, e-Bay, and Barnes and Noble have in common? They have all embraced the principles of Customer Experience Management (CEM). Using numerous anecdotes from actual company narratives, Victor Howard brings the tenets of CEM…