Harmon on BPM

  • Harmon on BPM: A General Management Model

    This month Harmon describes the overall manager that is used to describe how the manager of a business process works to assure that the process is working as it should. This management model provides the basis for all subsequent discussions of how process managers do their jobs.

  • Harmon on BPM: The Scope of Management

    Paul Harmon describes what managers are expected to do, and considers how process management fits within the overall managerial role.

  • Harmon on BPM: Management Processes

    Paul Harmon describes a new book he is working on and presents a bit from the book’s Introduction.

  • Harmon on BPM: What’s next for Business Process?

    In his Column this month, Paul asks where business process improvement is today and where it’s likely to go next. You will want to read his surprising speculation on that question.

  • Harmon on BPM: Process Problems and Solutions

    This month, Paul considers the range of problems that a business process practitioner might address. He includes a basic list of things to check when analyzing a specific process problem.

  • Harmon on BPM: Management Processes

    This month Paul turns his focus to Management processes which he believes are less understood than either manufacturing or service processes. Nonetheless, they are just as important to anyone who is engaged in trying to understand how businesses work and how they can be improved.

  • Harmon on BPM: Service Processes

    Systematic business process analysis and design began in the US at the beginning of the 20th century and was focused on the manufacturing process. In his Column this month, Paul suggests that at this point, we are all focused on service processes and learning more about how to help customers have good experiences. Read to…

  • Harmon on BPM: AI Automation and Jobs

    Paul takes on a discussion on everyone’s mind—the inevitable transition to a highly automated world. Although it will not occur overnight, it promises to be painful and frustrating. Nonetheless, Paul believes the more we automate, the cheaper valued goods and services become, and the sooner we can create better societies for all of us. Read…

  • Harmon on BPM: Business Rules vs. Machine Learning

    There are different ways to think about a business process–as a series of activities linked together to accomplish a goal.or as a series of decisions that result in a desired outcome. Paul contends that todays’ businesses are focused on using new Artificial Intelligence (AI) techniques to develop business decision systems which can be developed more…

  • Harmon on BPM: Improving Productivity

    Leading economists have constantly predicted that investment in information systems would lead to major improvements in overall productivity. Posing a contrary viewpoint, other economists and IT specialists have undertaken studies that suggest that information systems is generating little or no increase in overall productivity. Paul presents 3 cases that provide some light on the subject.